Diagnosing & Outcomes
Diagnosing
In this travel service, senior managers must be alert to signs of conflict between colleagues, so that they can be
proactive in reducing or resolving the conflict by getting to the root of the issue.
Typical signs may include:
- colleagues not speaking to each other or ignoring each other;
- contradicting and bad-mouthing one another; and
- deliberately undermining or not co-operating with each other to the detriment of achieving the objective.
A good manager will be an active listener looking for hints in the discussions with his or her subordinates, or between
those subordinates, that there is unresolved conflict between them. Sometimes a subordinate may be in conflict with a supervisor but this remains hidden from the supervisor because the junior staff member may be worried about openly
disagreeing with ‘the boss.’ If supervisors are going to identify potential or actual conflict situations, they
need to encourage staff members to speak their minds and not impose any penalty in them if they put forward ideas that are different to those of the supervisor or the organization.
Outcome of Conflict
Advantages
We value our staff very much thus getting the most out of diversity often means
addressing contradictory values, perspectives and opinions. Therefore we see
advantages of conflict are as follows, it:
Conflict is inevitable and often necessary when forming high-performing teams because they evolve through “form, storm,
norm and perform” periods.
Conflicting ideas about the best forward for a project or activity can generate discussion which analyses the differing
perspectives. This can enable the group responsible to better identify the various positives and negatives of particular actions and make better decisions about the alternatives.
Disadvantages
On the other hand the KAGT travel service sees the negative side of conflict as
- Less productivity as it waste time and money
- Stress, can lead to great deal of people involve being stress and put less effort in work
- Divide the company, some people go against others go for it and
others just don’t know what to do
In this travel service, senior managers must be alert to signs of conflict between colleagues, so that they can be
proactive in reducing or resolving the conflict by getting to the root of the issue.
Typical signs may include:
- colleagues not speaking to each other or ignoring each other;
- contradicting and bad-mouthing one another; and
- deliberately undermining or not co-operating with each other to the detriment of achieving the objective.
A good manager will be an active listener looking for hints in the discussions with his or her subordinates, or between
those subordinates, that there is unresolved conflict between them. Sometimes a subordinate may be in conflict with a supervisor but this remains hidden from the supervisor because the junior staff member may be worried about openly
disagreeing with ‘the boss.’ If supervisors are going to identify potential or actual conflict situations, they
need to encourage staff members to speak their minds and not impose any penalty in them if they put forward ideas that are different to those of the supervisor or the organization.
Outcome of Conflict
Advantages
We value our staff very much thus getting the most out of diversity often means
addressing contradictory values, perspectives and opinions. Therefore we see
advantages of conflict are as follows, it:
Conflict is inevitable and often necessary when forming high-performing teams because they evolve through “form, storm,
norm and perform” periods.
Conflicting ideas about the best forward for a project or activity can generate discussion which analyses the differing
perspectives. This can enable the group responsible to better identify the various positives and negatives of particular actions and make better decisions about the alternatives.
Disadvantages
On the other hand the KAGT travel service sees the negative side of conflict as
- Less productivity as it waste time and money
- Stress, can lead to great deal of people involve being stress and put less effort in work
- Divide the company, some people go against others go for it and
others just don’t know what to do